Refund policy
Last updated: 3/6/24
This returns and refund policy is valid for the United Kingdom and all countries in the EEA.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags or sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. The cost of shipping the returns back to Agri Scale Models is the responsibility of the customer and must be paid to the shipping provider. This applies for dissatisfied products and damaged products.
To start a return, you can contact us at agriscalemodels@gmail.com. Please note that returns will need to be sent to the following address: 33 Sheffield Road, South Anston, Sheffield, South Yorkshire, S25 5DU, UK. Contact us via our contact us page - click here
You can always contact us for any return question at agriscalemodels@gmail.com. Contact us via our contact us page - click here.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return question at agriscalemodels@gmail.com. Contact us via our contact us page - click here.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags and sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at agriscalemodels@gmail.com. Contact us via our contact us page - click here
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Contact Information
Trade name: Agri Scale Models
Phone number: (+44)07919366268
Email: agriscalemodels@gmail.com
Physical address: 33 Sheffield Road, South Anston, Sheffield S25 5DU, United Kingdom
Contact us via our contact us page - click here
VAT number: N/A
Trade number: N/A
Contact hours - Monday - Friday 0900-1700